Terms And Conditions
Access to and use of this Website and the products and services available through this Website .are subject to the following terms, conditions and notices (By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
We do our best to ensure availability of all our products and endeavour to dispatch all orders within the quoted time frame. If there is a delay or problem and we are not able to supply the product to you within the quoted time frame we will inform you of this and the product will be despatched as soon as it is available. If your order is made up of multiple items, some items may be dispatched separately. If this does happen, you will only pay one delivery charge.
Occasionally we find ourselves having to cancel and withdraw a product because it is obsolete, discontinued or otherwise unavailable. In these circumstances we will inform you immediately and offer you an alternative if one is available.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price or availability of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
If a delay has occurred and you are unable to wait any items that have not yet been despatched can be cancelled without penalty by contacting with our customer care team.
Payment over the Internet can be made by Visa, Visa Electron, Visa Delta, MasterCard, Maestro and Solo, or PayPal.
Alternatively, you can pay by cheque, bank transfer or postal order. Please note that if you choose to pay by cheque, your order will not be dispatched until the cheque has been cleared by your bank. If you choose to pay by postal order, your order will be dispatched upon receipt of payment. Please note that if you are sending payment by either cheque, bank transfer or postal order the items that’s you have ordered will be reserved for 7 working days only, after this time the item will be put back on sale and may become unavailable.
Cancellation And Returns
We can only accept items returned to us within 30 days from the date your order was received. All items must be returned to us before a refund or replacement is issued. If you would like to return the item Items must be returned to us in an unworn and unwashed condition, deemed fit for resale. Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Faulty item must be notified within 3 days of receiving the item. Delivery charges are non-refundable unless the item purchased is faulty or incorrect. A polite request, please fold returned items neatly before sending them back to us.
If you would like to return the item after 30 days, we will issue a credit note.
Exchanges are sent out free of any shipping charges; however the cost of sending your return back to us is your responsibility.
Please return the unworn garment to:
103B Kettlebrook Road
If you would like to exchange for a different product that is less than the item you are sending back, we will refund the extra amount to the card that you paid with.
If you no longer have your packing slip, please just include a note with the above information making sure to also include your delivery address, order number, e-mail address and phone number.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a secure delivery service that insures you for the value of the goods and that has a tracking facility for you peace of mind.
We cannot be held responsible for parcels lost on return to us. We will send out your exchange or process your refund upon receipt of the return - please allow up to 30 working days.
vanillaunderground.com only collects essential customer information for order fulfilment. We are totally committed to protecting the privacy of everyone who visits our website and makes an order with us.(in accordance with the Data Protection Act 1998) We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you. We will never rent or sell your name, address, e-mail address, credit card information or personal information to any third party.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will only e-mail you if you have subscribed to our newsletter or made a purchase from us. We will give you the chance to refuse any marketing email from us in the future. We do not pass your email or address details to third parties.
Linking To This Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice..
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Noisy Sauce will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.